If your venue counts cash at the door, open a drawer session on the POS app at the start of the shift and close it at the end. Every cash sale and cash refund the device takes while the session is open is stamped onto it, so closing gives you expected-versus-counted in one step instead of a spreadsheet.
Opening
Sign in for the performance with the door PIN as usual.
Open the drawer for your register — the name of the physical till this device is working, e.g. "Door 1". It's independent of the performance: the same register keeps its name from shift to shift, and a device can be assigned to a different one tomorrow.
Enter the opening float — the cash already in the drawer before you sell anything. Zero is allowed.
Give your name. It's recorded as who opened the drawer.
A register can have one open session at a time. If someone else already opened that register you'll be refused with "Register … already has an open drawer session." — find the device that has it open and close it, or use a different register name. Don't invent a second name for the same physical till; the counts won't line up.
While the shift runs
- Every cash sale on this device adds to the session's cash sales.
- Every cash refund subtracts from it.
- Tap to Pay and offline card sales don't touch the drawer at all — that money never goes in the till.
Paid-outs
Money taken out of the drawer during the shift — petty cash, paying a busker, a float for another till — is recorded as a paid-out. An amount and a reason are both required; the amount has to be positive. Each paid-out is stored with your name, the time and the reason, and is subtracted from what the drawer should hold at the end.
Record the paid-out when you take the money out, not at the end. The reason you type is what a venue admin reads when they're chasing a variance weeks later — "$40 float to Door 2" is worth the extra five seconds over "cash".
Closing
Count the cash in the drawer, including the opening float.
Enter the counted amount and your name, plus any notes.
Confirm. The session closes and records all three figures.
What gets stored:
| Figure | How it's worked out | |---|---| | Expected | opening float + cash sales − cash refunds − paid-outs | | Counted | what you typed | | Variance | counted − expected (negative = short, positive = over) |
A drawer can only be closed once. If it's already closed you'll be told so, and the figures are final — don't close before you've finished counting, and record any correction as a note on the venue's side rather than reopening.
Opening, closing and every paid-out are written to the venue's activity log with the amount and your name.
If the app can't close it
A venue admin can close a session that was left open — for example when the device is flat or has gone home in someone's bag — from the Daily cash report in the web admin, by entering the counted amount there. That report is also where every session's float, sales, refunds, paid-outs and variance are reviewed, and where you can click into a session to see its individual transactions. See Cash drawer: opening, closing, and finding a variance.