Go to AdminVenues[venue]Edit to update your venue's profile and operational settings. You need the canEditSettings capability.
Basic information
| Field | Notes | |---|---| | Name | Shown on the public venue page and all tickets | | Address / City / State / ZIP | Used for geo-search and map display | | Phone | Shown on the venue page | | Website | Linked from the venue page | | Event email | Reply-to address on confirmation emails | | Description | Short bio shown on the venue page |
Public link
Every venue is reachable at noctern.com/venues/<id> automatically. Open the Public link card to set your own custom URL instead (noctern.com/venues/<slug>), and optionally a short link (noctern.com/v/<code>) for print or verbal use. Unlike a show's link, both are optional — leave them blank and the id-based link keeps working.
- Both names are first-come, first-served across all of Noctern — shows included, not just other venues — a name already in use will be rejected.
- Changing or clearing either link never breaks the old one: it keeps redirecting to your venue page automatically.
Hero images
Upload one or more hero images for the public venue page. Images are cropped to 4:3 and compressed automatically. The first image in the list is used as the primary image on the venue listing card.
Custom content
The Custom content section opens a rich-text editor (Tiptap). Use it to add venue-level notes — FAQs, parking information, accessibility details — that appear on the public venue page below the event list. Toggle Show custom content to control visibility.
Ticketing policies
The Ticketing policies card configures the exchange fee charged when a staff member exchanges a ticket:
- Exchange fee type — Flat dollar amount or percentage of the new ticket price
- Exchange fee value — The dollar amount or percentage
Set both to zero for free exchanges.
Seasons
Seasons are date ranges you define to group performances for reporting. For example, "2025–26 Season: Aug 25, 2025 – Aug 31, 2026." A performance's season is determined by its event date.
Seasons do not gate ticket sales — they are reporting labels only.
To add a season:
- Scroll to the Seasons card on the edit page.
- Click Add season.
- Enter a name, start date, and end date.
- Click Save.
Patron lifecycle thresholds
The Lifecycle section lets you customize the thresholds used in the Patron Lifecycle report:
- Frequent buyer — minimum number of orders in the report window to count as "Frequent" (default: 3)
- Lapsed — months since last order to count as "Lapsed" (default: 18)
Adjust these to match your venue's attendance patterns.
Update your venue's event email address, upload a new hero image, and add the current season. Save and open the public venue page to confirm the changes appear.